I. INTRODUCTORY PROVISIONS
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1. Subject of the Terms and Conditions. This document defines the terms and conditions of use of the Product dots Community by the Client and constitutes the terms and conditions for the provision of electronic services within the meaning of Article 8, Section 1 of the Act on the Provision of Electronic Services. The Terms and Conditions specify, in particular, the rules for accessing and using the Community, providing Electronic Services, the rules for filing and processing complaints.
2. Service Provider. The entity providing the Services under the terms and conditions described in these Terms and Conditions is Connecting dots sp. z o.o.
   ul. Schweitzera 5/26, 30-681 Kraków, KRS no. 0000951617, NIP: 6793232316, e-mail hello@productdots.com
3. Method and Form of Making the Terms and Conditions Available. The current text of the Terms and Conditions is published at https://www.productdots.com/terms-and-conditions . The Terms and Conditions are available to everyone, including before concluding the Agreement.
4. Requirement to Accept the Terms and Conditions. Agreements are concluded and performed under the terms and conditions set forth in the Terms and Conditions. Acceptance of the Terms and Conditions is a condition for the conclusion and performance of the Agreement. Use of the Services requires compliance with the rules applicable therein.
5. Requirement to confirm that the Client has read the Privacy Policy. The Client is required to submit a declaration confirming that they have read the Privacy Policy governing the processing of the Client’s personal data. This declaration should be submitted before entering into Agreement for Services.  

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II. DEFINITIONS

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The terms used in the Terms and Conditions shall be understood as follows:

1. Service Provider-  Connecting dots sp. z o.o., ul. Schweitzera 5/26, 30-681 Kraków, KRS no. 0000951617, NIP: 6793232316 e-mailhello@productdtos.com., providing the Services and Electronic Services described in the Terms and Conditions.
2. Community- Connecting dots community, which members are exclusively founders of Technology Product Companies, verified and accepted by the Service Provider, in accordance with the rules set forth in these Terms and conditions.
3. Website- website available at https://www.productdots.com/, enabling Users to apply for membership at the Community.
4. Service - a paid electronic service provided by the Service Provider to the Client, the Service Provider can provide different types of Services; particularly the Service Provider provides service consisting of providing access to the Community and enabling the use of available content and functionalities dedicated to Clients, the Services are provided solely to the entrepreneurs, within the scope of their business activity, and the Agreement for Services concluded by Users with the Service Provider is of a professional nature, resulting in particular from the subject of User’s business activity;
5. Client - an entrepreneur within the meaning of Article 43¹ of the Civil Code (including: a natural person, a legal entity, or an organizational unit without legal personality), who is a Founder, Co-founder, Chief Executive Officer (or equivalent) of a Technology Product Companies;
6. Technology Product Company – a technological company, qualifying as an entrepreneur under Article 431 of the Civil Code.
7. User - any person who is interested in joining the Community or concluding agreement for other Services, regardless of whether they have the status of a Client or not.
8. Business Day - one day from Monday to Friday, excluding public holidays and public holidays.
9. Application Form - Electronic Service, an interactive form available on the enabling the application of Community membership and, consequently, conclusion of an Agreement with the Service Provider. 
10. Order Form- Electronic Service, an interactive form available on the placing an Order for relevant Services and, consequently, conclusion of an Agreement with the Service Provider. Submitting an Order via Order Form  constitutes an offer to purchase a Service within the meaning of Article 66 § 1 of the Civil Code.
11. Account (of the Client) – an electronic service provided by the Service Provider, enabling Clients to communicate with the Service Provider and other Clients, provided by the Service Provider.
12. Slack Account-  an electronic service provided by the Service Provider, enabling Clients to communicate in a direct manner with the Service Provider and other Clients, provided by the Service Provider.
13. Terms and Conditions – these Terms and Conditions of Service, specifying the rights and obligations of the Client and the Service Provider.
14. Agreement – an agreement providing paid access to the Services to the Client for a specified period under the chosen Package. 
15. Application process- initial process of User’s verification in the scope of assessing the fulfillment of the Community’s criteria defined in these Terms and Conditions. 
16. Application request- declaration of intent submitted by the Client to the Service Provider via the Application Form, directly aimed at concluding a Service Agreement with the Service Provider in regards to joining the Community. Placing an Application request with the Service Provider by the Client commences the Application process. 
17. Project- Service that may be provided by the Service Provider via Website under the terms provided in these Terms and Conditions or under the separate regulations. The Project is not a part of a Community and requires the conclusion of a separate agreement and payment of the additional remuneration. 
18. Zlot - Service that may be provided by the Service Provider via Website under the terms provided in these Terms and Conditions or under the separate regulations. Participation in a Zlot in not included in the Community service and requires conclusion of a separate agreement and additional remuneration. 
19. Electronic Service – a service provided electronically by the Service Provider to the Client within the meaning of the Act on the Provision of Electronic Services.
20. Force Majeure – an event beyond the control of the Parties and impossible to overcome despite due diligence, including, but not limited to, interruptions in the supply of electricity and telecommunications services; Civil unrest, fires, or other natural disasters; acts of war and states of emergency, states of natural disaster, epidemics.
21. Privacy Policy – ​​a document containing information regarding the processing of personal data, available at https://www.productdots.com/privacy-policy.  
22.  Civil Code – the Civil Code Act of 23 April 1964 (consolidated text: Journal of Laws of 2020, item 1740). 
23. Act on the Provision of Electronic Services – Act of 18 July 2002 on the provision of services by electronic means (consolidated text: Journal of Laws of 2020, item 344).‍
24. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

III. GENERAL TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES
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1. Website Functionality. The Website enables Users to learn about Community, organized Zlots or other Projects provided by the Service Provider. Website enables Users to apply for membership at Community, purchase access to Projects, register to Zlots or contact the Service Provider.
2. Community Functionalities and options. The Community, depending on the Package chosen by the Client, enables Clients to benefit from the following functionalities or options:

• Account enabling communication;
• Account enabling direct communication (Slack)
• Founder Sessions;
• Exit Agent or Founder Agent;
• Playbook, tactics, checklists and other materials;
• Revenue Sessions.

3. Membership Packages. The scope of Community Services depends on the Package chosen by the Client. The detailed list of Packages are available at https://www.productdots.com/#pricing.  
4.  Functionality Changes. The Service Provider is authorized to make changes to the Community’s functionalities and options, including removing features or adding new ones. A change in this respect or a change to the User's benefit does not require a change to the Terms and Conditions.
5. Materials. Throughout the membership period, the Client has access to all materials available via the Community, consistent with the scope of access defined in the membership Package. The Service Provider determines the selection of available materials at its sole discretion. The Service Provider may, at its sole discretion, provide new materials or remove available materials, particularly if they become outdated.
6. Client’s liability. The Client bears full responsibility for any improper use of the Services, including their Account, in particular for using them in a manner inconsistent with the law, principles of social coexistence, or these Terms and Conditions. The Client is obligated not to share their Account with other Clients or third parties. The Client may not use the Account or other granted accesses of another Client. The Client may only use the Account in connection with the Community provided, other purposes of  Account usage are not permitted. Upon the first login to an email account within the Product dots domain, the Client shall be obliged to enable two-step verification in order to secure the account.
7. Recipients of the Community. The Community is intended solely for Founder, Co-founder, Chief Executive Officer (or equivalent) of a Technology Product Company. Any other users, especially service providers, are not allowed to join the Community, unless the Service Provider decides otherwise. .
8. Confidentiality. All Clients that are members to the Community are bound by the Confidentiality obligation as described below. Clients undertake to keep strictly confidential all information they obtain in connection with the use of the Services. Clients are aware that the Community is a place of mutual trust and support in business, and that the purpose of the Community is the exchange of experiences. Clients undertake not to disclose to third parties and not to use for any purpose other than building their own business knowledge any confidential information, which shall be understood as all information disclosed by the Service Provider or other Clients during their membership in the Community, in particular any information creating the market advantage of the Client over competitors, i.e. in particular any facts, frameworks, playbooks, insights, ideas, lists of clients, ongoing or planned orders and projects, financial data, applied pricing policies, undisclosed projects and copyright works, used document templates, "know how", marketing and business plans. In particular, copying, recording, disseminating, disclosing any of the content of the Services (online sessions, internal Community messages and discussions included) is strictly forbidden. This provision shall be binding for an indefinite period of time. The violation of this section by a Client shall entitle the Service Provider to terminate the Agreement with immediate effect, without the right to claim the return of the paid remuneration by the Client. 
9. Restrictions. Community is intended to facilitate professional exchange and networking, not unsolicited commercial communication. In particular, the Client may not send unsolicited commercial messages or advertisements to other Clients or promote its services or services of third parties in any other manner via Services, unless the Service Provider explicitly agrees to such promotional action. 
10. Marketing Newsletter. The User may subscribe to the Marketing Newsletter. To do so, the User must provide their name and email address and consent to receiving the Newsletter. This consent may be withdrawn by the User at any time without affecting the effectiveness of processing based on it.. More information about the Marketing Newsletter, particularly regarding the processing of personal data, can be found in the Privacy Policy.
11. Payment for Using the Community. Using the functionalities provided by the Service Provider via the Community is payable in accordance with a chosen Package. Current prices for Services are available here: https://www.productdots.com/#pricing 
12. Period of Service Provision. Services are provided for the period of time selected by the Client by choosing a Package. Current periods of Service Provision are indicated here: https://www.productdots.com/#pricing
13.  Positive Technical Conditions for Using the Community. Using the full functionality of the Community is possible provided that the Client uses up-to-date hardware and software, including a current version of a supported web browser and an operating system receiving regular updates, as well as a stable Internet connection. The Client should also ensure that their browser settings (including cookies and JavaScript) allow proper operation of the Community and that their device configuration does not interfere with its functionality. Negative Technical requirements for using the Services. Using outdated operating systems or web browsers may result in the inability to use the full functionality of the Services.
14. Obligations Related to Using the Services. The Client is obligated to use the Community in a manner consistent with the law, good manners, and principles of social coexistence, while also respecting the personal rights, dignity, and intellectual property rights of third parties. The Client is strictly prohibited from providing any illegal content, without time or place restrictions.
15. Maintenance. The Service Provider has the right to temporarily suspend the Services’ availability in connection with necessary maintenance or to ensure the security of the Client's data, in a manner that ensures the least possible inconvenience to the Client.
16.  Security. To ensure the security of the transmission of messages in connection with the operation of the Community, the Service Provider takes technical and organizational measures appropriate to the level of security risk associated with the Electronic Services provided.
17. Exclusion of Liability of the Service Provider for the Operation of the IT systems. The Service Provider is not responsible for technical problems or limitations occurring in the computer equipment, IT system, or telecommunications infrastructure used by the Client, which prevent the Client from using the Electronic Services offered through it, or the unavailability of the Services due to force majeure.
18. Complaints about Electronic Services. Any complaints relating to Electronic Services may be submitted in electronic form to the e-mail address:hello@productdots.com or in writing to the Service Provider’s postal address. The Service Provider considers complaints within 14 days.

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IV. IMPORTANT INFORMATION BEFORE CONCLUSION OF THE AGREEMENT
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1. Invitation to conclude the Agreement. Announcements, price lists, advertisements, and other information about the Services displayed on the Website or via Community constitute an invitation to conclude the Agreement within the meaning of Article 71 of the Civil Code.
2. Price of the Services. The price of the Services indicated on the Website is a net value , given in new EURO currency ,and will be increased by applicable VAT rate when making the payment. The Service Provider does not charge any additional fees.
3. Copyright – Content on the Website. The Services provided on the Website contain content protected by intellectual property rights, in particular works protected by copyright (content posted on the Community, graphic layout, graphics, photos, videos, etc.), both of the Service Provider, other Clients or third parties. The Client is obligated to respect the intellectual property rights (including copyrights) of the Service Provider and third parties. In particular, copying and distributing the aforementioned content, using it for commercial purposes, or presenting it on other websites without the Service Provider's consent is prohibited.
4. Copyright – Content made available to the Client. All materials, including educational materials, made available to Clients in connection with the provision of the Services are the property of the Service Provider and are protected under the Act of 4 February 1994 on Copyright and Related Rights (consolidated text: Journal of Laws of 2021, item 1062, as amended). Subject to the last sentence, clients are not authorized to use or distribute the received materials, except for their own educational purposes.  In particular, the Client is not authorized to display, reproduce, in whole or in part, reprint, or forward to third parties the received materials, including recordings and text files.  In certain membership Packages Client is entitled to share the Materials with their employees or contractors, solely for internal educational and business purposes. 
5. Recordings. The Service Provider may record online sessions conducted as part of Services, including as part of Community Service. Such recordings are made solely for internal purposes, including preparing Materials, improving the quality of services, and maintaining internal documentation. By participating in an online meeting or session, you acknowledge that the session may be recorded.
6. Client’s use of knowledge. By taking part in Community, Client may express its opinions, assessments, take part in discussions and interact with other Clients and Service Provider in other manner. By joining the Community the Client accepts and understands that their knowledge will be shared with other Clients and may serve as a base to create materials by the Service Provider. By posting any opinion, comment or other piece of knowledge, the Client grants the Service Provider a license, unlimited in time and territory, to use that content by creating materials with the use of this knowledge and sharing it with other Clients within the Community. 
7. Distance Communication Costs. The Client bears the usual costs of using the means of distance communication and is not charged any additional costs by the Service Provider.
8. Promotional Campaigns. The Service Provider may organize promotional campaigns, in particular by reducing fees. The Service Provider informs about currently organized promotional campaigns within the Community, its websites, or on social media.
9.  Recording and sharing the content of the Agreement. The Client may store important information related to the Agreement in the following manner:

a. Agreement confirmation received at the email address provided,

b. these Terms and Conditions available at https://www.productdots.com/terms-and-conditions

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V. CONDITIONS FOR COMMENCEMENT OF THE PERFORMANCE OF THE AGREEMENT
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1. Application request. In order to commence the Application Process the User must send the Application request via Application Form. The Application Process shall begin within 48hours from the receipt of Application Form. 
2. Application Process. The Application Process commences when the User interested in joining the Community completes and submits Application Form. Once the Application Form is received the verification process is performed by the Service Provider. In particular, the Service Provider verifies if the User fulfills the condition of being a Founder, Co-founder, Chief Executive Officer (or equivalent) of a Technology Product Company. For the purpose of such verification the Service Provider may use the publicly available information, such as companies’ registers, companies’ websites or business social media (LinkedIn). Moreover, Service Provider may perform a recruitment interview in order to assess if User’s profile is consistent with Community’s current objectives and assumptions. The purpose of the Application process is to assess whether joining the community will be beneficial for both the User and the Community itself. The Service Provider reserves the right to make this assessment at its sole discretion, and may, at its own discretion, accept or refuse the User's membership in the Community for justified reasons. Regardless of the Service Provider’s decision the User may also resign from concluding the Agreement after the Application Process. 
3. Joining the Community. Once the Application Process is completed and the User is accepted as a Client, the Service Provider will send the User payment instructions via email. The Agreement is concluded when the Client receives an email confirming the Service Provider’s acceptance of the Client’s application. The Client must make the required payment within 7 days from the conclusion of the Agreement. If the payment is not made within this period, the Agreement will automatically terminate without further notice.
4. Team member Access. In some Packages the Client is entitled to broaden the chosen Package and make additional payment for Community access to its Team members. Such additional accesses must be agreed with the Service Provider during Application Process. 
5. Payment Method. To pay for the Services, the Client shall use  the external payment platform: Stripe.com, operated by Stripe Payments Europe, Limited (SPEL), 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. Payment is made for Services in accordance with the chosen Package. 
6. Acceptance of the Terms and Conditions and Privacy Policy. Before making a payment, the Client is required to accept these Terms and Conditions and confirm that they have read the Privacy Policy. 
7.  Service Delivery Time. The Service Provider provides access to the Services within 24 (twenty-four) hours of receiving confirmation of payment for the Service. In particular, within 24 hours, the Client shall receive an e-mail with all information necessary to start the use of Services. 
8. Client’s Membership. Client’s membership commences once the Service Provider grants access to Community’s resources, including to the Client’s Accounts, regardless of when the Client factually commences using these resources. 

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VI. PROJECTS AND ZLOTS SPECIAL PROVISIONS
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1. Applicable regulations. The provisions of these Terms and Conditions apply to Projects and Zlots  accordingly, with the exceptions stipulated in this section. 
2. Project’s announcement. Service Provider may decide to provide extra Service, which will not be included into the Community Service and will be subject to additional remuneration. The rules of such Service shall be detailed on the Website. 
3. Zlots’ rules. The Zlot’s rules and conditions shall be in detail described on the Website. The participation in Zlot may especially require completion of the registration process and the payment of indicated remuneration. The rules indicated in sections 5-10 below shall apply accordingly. 
4. Project’s rules and functionalities. The Project rules and functionalities will be in detail described on the Website. The Website shall enumerate the functionalities which are accessible within the new Project. The Project may in particular include the following functionalities:

• Access to the AI Agent, designed in line with the Project theme;
• Project theme knowledge materials;
• Mentoring Sessions;
• Online Sessions.

Service Provider may introduce Packages in regards to certain functionalities and certain access time. All Packages and their prices shall be available on the Website in a dedicated tab. 

5. Selecting the Service or Package. The Client can order access to the Project’s Services on the Website, via Order Form. Placing an Order requires the Client to select the desired Package and then select "Buy now" to proceed to the Order summary and then directly to the payment panel.
6. Payment Method. To pay for the Order, the Customer shall use the external payment platform Stripe.com, operated by Stripe Payments Europe, Limited (SPEL), 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. 
7. Conclusion of the Agreement. The Service Agreement is concluded upon the Client receiving an email confirming the Service Provider's acceptance of the Client’s offer. If the required payment is not made within 7 days from conclusion of the Agreement, the Agreement is automatically terminated without further notice. 
8. Acceptance of the Terms and Conditions and Privacy Policy. Before placing an Order, the Client is required to accept these Terms and Conditions and confirm that they have read the Privacy Policy.
9. Service Delivery Time. The Service Provider provides access to the Services, i.e. all information necessary to commence the use of Services, within 24 (twenty-four) hours of receiving confirmation of payment for the Service.
10. Consequences of Non-Payment. The Agreement will be canceled within 7 days of placing the Order if the Service Provider does not receive payment for the first period resulting from the selected Subscription.
11. Additional polices and regulations. The Service Provider reserves the right to introduce additional polices and regulations in regards to Projects and Zlots. In such a case, acceptance of such policies may be required in order to participate in a Project or Zlot. 

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VII. RULES FOR HANDLING CONTENT THAT MAY BE ILLEGAL
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1. Submitting Content. The User's use of the Services provided by the Service Provider allows the User to submit Content to the Service Provider for storage on the Community at the User's request.
2. Prohibited Content. It is prohibited to submit Content that:
   
   1. constitutes illegal content within the meaning of the Digital Services Act or
   2. is inconsistent with the Terms and Conditions.
3. Content that is inconsistent with the Terms and Conditions. Content that is inconsistent with the Terms and Conditions should be understood as Content that:
   
   1. contains spam;
   2. is used to conduct activities prohibited by law, such as attempted fraud and financial extortion;
   3. incites or glorifies violence against any living creatures, including animals;
   4. promotes any fascist or other totalitarian system of state; e. incites hatred based on gender, sexuality, nationality, ethnicity, race, religion, or because of their lack of religious beliefs, or praises such hatred;
   5. insults a group of people or individuals because of their gender, sexuality, nationality, ethnicity, race, religion, or because of their lack of religious beliefs;
   6. contains content about of a chauvinistic or misogynistic nature, or bearing signs of gender discrimination;
   7. infringes personal rights;
   8. infringes copyright;
   9. encourages or praises dangerous behavior;
   10. violates applicable law or good manners in a manner other than that specified in points a-j.
4. Obligation to notify authorities. If the Service Provider receives credible information about the possibility of a crime or offense being committed in connection with the Content provided, the Service Provider is authorized and obligated to notify the appropriate authorities or public authorities. The same applies if the authorities or public authorities request data from the Service Provider, in particular for the purposes of civil or criminal proceedings.
5. No obligation to verify content in advance. The Service Provider is not obligated to verify Content in advance, in particular through preventive inspections or other forms of Content verification. The Service Provider conducts verification upon receipt of a report.
6. Right to report. Any person or entity may report to the Service Provider the presence of Content on the Community that they consider to be illegal Content within the meaning of the Terms of Service. Reports may be submitted by email to the following address: hello@productdots.com;
7. Report Elements. A report must include all the elements required by the Digital Services Act, such as:
   
   1. a sufficiently substantiated explanation of the reasons why the person or entity alleges that the Content is illegal;
   2. a clear indication of the exact electronic location of the information, such as the exact URL(s), and, where applicable, additional information enabling identification of the Content, as appropriate to the type of Content;
   3. the name and email address of the person or entity submitting the report, except in the case of a report concerning information deemed to be related to one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU; d. a statement confirming the good faith belief of the person or entity submitting the report that the information and allegations contained therein are correct and complete.
8. Confirmation. Upon receipt of the report referred to in point 7, the Service Provider will immediately confirm receipt of the report to the reporting party electronically, to the email address provided. If the report is incomplete or contains other errors, the Service Provider may request the reporting party to supplement or correct the report. If the reporting party fails to supplement or correct the report within 14 days of the Service Provider's request, the report will not be processed.
9. Verification. The Service Provider will verify the Content no later than 14 days of receipt of a complete and correct report. The Service Provider conducts the verification in a non-arbitrary, objective, and diligent manner. To verify the Content, the Service Provider may request additional information or documents from the reporting party, e.g., confirming the possession of rights that the Content being verified potentially infringes.
10. Content Blocking. During verification, the Service Provider has the right to block Content so that it becomes invisible to Community Users.
11. After verification, the Service Provider may:
    
    1. permanently block or remove Content as violating the Terms of Service,
    2. temporarily block the User's access to one or more features or the Service (time-out),
    3. permanently block the User's access to at least one feature or Service (ban), or
    4. determine that the Content does not violate the Terms of Service.
12. No Violation of the Terms of Service. If Content was previously blocked, and after verification it is found that the Content does not violate the Terms of Service, the Service Provider will immediately restore the Content and notify the reporting party, providing a justification for its decision.
13. Permissible Actions. The action taken by the Service Provider in relation to illegal content depends primarily on its nature (e.g., a crime), its seriousness (e.g., threats of death or violence), its frequency (in relation to the total number of individual messages and in relation to a given time period), its consequences (e.g., whether anyone was harmed), and the intention of the person responsible for the illegal content, if identifiable. The Service Provider acts in an objective, non-discriminatory, and proportionate manner, with due regard to the rights and legitimate interests of all persons and entities involved.
14. Identification of Illegal Content. If the Service Provider identifies illegal content, it will be removed in any case, as this is the only way the Service Provider can ensure that other Users will not be able to view illegal Content.
15. Time-out. In the event of a serious or repeated violation of applicable law or the Terms of Service, the Service Provider may impose a time-out (a temporary penalty, usually lasting several days) after a prior warning. The duration of the time-out depends on the severity and frequency of the violations. Depending on the aforementioned criteria, the time-out may apply to only one or more functions or the entire Service.
16. Permanent Ban. A permanent ban is an exceptional case and is only considered after a prior warning and in the case of particularly serious or frequent violations. Depending on the aforementioned criteria, the ban may apply to only one or more functions or the entire Service.
17. Explanation of Decision. If the Service Provider takes the above measures, the Service Provider will always explain the decision if the Service Provider has the appropriate electronic contact details. The Service Provider will explain the restrictions it imposes, the facts and circumstances it relies on when making its decision, and will also provide information on the possibilities of pursuing claims against the decision. 18. Appeals. If:
    
    1. the Service Provider has not taken appropriate action regarding the Content despite being reported;
    2. actions have been taken regarding the Content contrary to the provisions of the Terms of Service;
    3. the Service Provider has imposed any sanctions related to the Content;
       
       • the person or entity that provided the Content, or the person or entity that reported the Content for review, may file an appeal.
18. Justification. Every decision of the Service Provider related to the Content must include a justification that allows for the filing of an appeal – except where the Service Provider receives an order related to the Content from the relevant service or public authority. The justification must meet the requirements of the Digital Services Act.
19. Method of filing an appeal. An appeal may be filed by sending the appeal:
    
    1. in writing, by registered mail – to the address of the Service Provider's registered office.

1. Elements of the appeal. The appeal should include:
   
   1. the name and surname (and possibly the company name) of the appealing party;
   2. contact details;
   3. a detailed justification of why, in the appealing party's opinion, the Service Provider's decision was erroneous and should be changed.
2. Acknowledgement and Consideration. Upon receipt of the appeal, the Service Provider will immediately confirm its receipt electronically to the email address provided. Appeals are considered within 14 days of the appeal being filed.
3. Contact Point. The Service Provider establishes the following rules regarding the contact point:
   
   1. Member State authorities, the European Commission, and the Digital Services Council may contact the Service Provider through the contact point in matters specified in Article 11 of the Digital Services Act by writing to the email address: hello@productdots.com
   2. Contact is possible in Polish or English.
   3. Any person or entity using the Services may contact the Service User in matters related to the implementation of the provisions of this section of the Terms and Conditions by writing to the following address: Connecting dots sp. z o.o., ul. Schweitzera 5/26, 30-681 Kraków.

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VIII. LIABILITY

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1. Client Account. The Client is obligated not to share their Accounts and granted accesses with other persons or entities, regardless of the legal basis for providing access to the Account. The Client may not use the Account of another Client.
2. No Warranty Regarding Services. The Service Provider expressly stipulates that use of the Materials, advice, knowledge available via the Services is at the sole risk of the Client. All content, information, and materials posted on the Community, as well as services provided via the Community, are not covered by any warranty as to their value, suitability, completeness, completeness, or usefulness. Service Provider is not liable for any business decisions made based on the information obtained via Community, any of such decisions are made solely at the risk of the Client. 
3. No intermediary Service. The Service Provider does not render intermediary services between the Users. If any of the Users decides to commence a business relationship, the Service Provider is not a party to such agreements. Any of such business relationships are entered into at the sole risk of the Users. 
4. No Liability of the Service Provider. The Service Provider is not liable for physical or legal defects of the free Services offered or for the proper quality of free goods and services. 
5. No Warranty Regarding the Services. The Service Provider does not provide any guarantee for the proper operation of the Services, in whole or in part.
6. Limitation of Liability. The Service Provider is liable only for damages caused by the Service Provider's exclusive willful misconduct. The Service Provider is not liable for lost profits. The Service Provider excludes any liability to the Client under warranty. The Service Provider’s liability is limited to the paid remuneration for Services. ‍
7. Account Blocking. The Service Provider reserves the right to temporarily or permanently block the Client’s Account when the Client violates the provisions of these Terms and Conditions. The Client has the right to report any unprofessional behavior, which the Service Provider will verify with the utmost care and diligence.

IX. TERMINATION OF THE ELECTRONIC SERVICE
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1. Period of the Agreement. The Agreement for Services is concluded for a definite period, in accordance with the chosen Package. The Agreement terminates after the end of the period for which it has been concluded, subject to the exceptions set forth in these Terms and Conditions. 
2. Termination by the Client. The Client may terminate the agreement for the provision of the Electronic Service for the Accounts without specifying the reasons by sending an appropriate declaration via email to the following address:hello@productdots.com In such a case, the Electronic Service automatically terminates after 7 business days from the delivery of the declaration of intent to the Service Provider, unless the Parties agree on a shorter notice period. Such termination shall have no impact on the remuneration paid or due for Services, as indicated in section 4 below. 
3. Termination by the Service Provider. The Service Provider may terminate the agreement for the provision of Electronic Services related to the Accounts if the Client objectively violates the Terms and Conditions, in particular if the Client provides illegal content, violates the principles of social coexistence, or violates the rights of others, including personal rights. In such a case, the agreement for the provision of Electronic Services automatically expires after 3 calendar days from the date the Service Provider submits a notice of termination to the Client. Such termination shall have no impact on the remuneration paid or due for Services, as indicated in section 4 below. 
4. ‍Effects of Termination of the Electronic Service. The Client is aware that termination of the Electronic Service, accesses to the Accounts, will result in the Service Provider being unable to provide Services, without the right to a refund of any funds paid or due for the Services.
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X. PERSONAL DATA
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1. Data Controller. The Service Provider is the controller of Clients' personal data.
2. Purpose of Data Processing. Personal data is processed for the following purposes: placing an Order or Application request, performing the Agreement, processing complaints, pursuing and defending against potential claims, handling inquiries, and communicating with the Client.
3. Client Rights. The Client has the right to access, correct, and transfer their data, object to the provision of marketing services based on the Controller's legitimate interest, withdraw consent if the data processing is based on consent, and restrict processing. Providing data is voluntary, but necessary for the achievement of specific purposes.‍
4. Other information about data processing. Detailed information about the processing of the Client's personal data can be found in the Privacy Policy available at: https://www.productdots.com/privacy-policy.
   
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XI. AMENDMENTS TO THESE TERMS AND CONDITIONS
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1. Amendments to the Terms and Conditions. The Service Provider may amend these Terms and Conditions in the event of:
   
   1. changes to the scope and method of providing the Services offered;
   2. ensuring the security of information collected or processed;
   3. changes to generally applicable laws that affect the content of these Terms and Conditions; 
   4. the need to adapt the Service’s operating principles to orders, rulings, resolutions, or guidelines resulting from decisions of a public administration body competent in the Service Provider's area of ​​operation, or a court ruling applicable to the Service Provider's scope of activity, affecting the mutual rights and obligations of the Parties;
   5. the need to correct obvious errors or clerical errors, or to fill gaps or inaccuracies in the Terms and Conditions that cannot be remedied by interpretation;
   6. the merger, division, or transformation of the Service Provider, or a change in other Service Provider identification data specified in these Terms and Conditions (to the extent necessary to update such data), or the transfer of the Service Provider to another entity;
   7. the occurrence of other, exclusively valid reasons.
2. Notification of changes to the Terms and Conditions. Information on the scope of changes to the Terms and Conditions and the effective date of the changes will be made available to the Client in their Account no later than two weeks before the changes to the Terms and Conditions take effect. The Client may also receive this information electronically.
3. Entry into force of changes to the Terms and Conditions. The changes come into effect on the date indicated by the Service Provider and are effective for Clients who enter into the Agreement on the date the changes come into effect. The changes also apply to Clients who are using the Service on the date the changes come into effect if: the changes grant the Client new rights, impose new obligations on the Client that may be imposed on the Client solely at the Client's discretion, or have no material impact on the Client's rights and obligations.
4. Amendments to the Terms and Conditions and the Right to Terminate the Agreement. If the amendments to the Terms and Conditions result in the imposition of only new obligations on the Client that the Client cannot reasonably perform, To withdraw, subject to changes resulting from the reasons indicated in paragraph 1(c) and (d), or to limit the rights previously granted, the Client is entitled to submit a notice of termination of the Agreement, effective at the end of the second full week from the date of receipt of the Notice of Termination by the Service Provider. In such a case, the changes shall not apply to the Client.

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XII. FINAL PROVISIONS
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1. Contact. Unless otherwise provided in these Terms and Conditions, all correspondence should be addressed to the Service Provider's address: The Service Provider can be contacted by email: hello@productdots.com. Severability Clause. The invalidation or ineffectiveness of individual provisions of these Terms and Conditions in accordance with applicable law shall not affect the validity or effectiveness of the remaining provisions of these Terms and Conditions. The invalid provision shall be replaced by the rule that most closely reflects the purpose of the invalid provision and these Terms and Conditions as a whole.
2. Jurisdiction. The court with jurisdiction to hear disputes relating to the subject matter of these Terms and Conditions is the court of competent for the Service Provider. 
3. Applicable provisions and provisions of the Agreements. In matters not regulated by these Terms and Conditions, the provisions of the law in force in the territory of the Republic of Poland shall apply, as well as the provisions of other standard contract forms accepted by the Client within the Website, pursuant to Article 6 of the United Nations Convention on Contracts for the International Sale of Goods, signed in Vienna on April 11, 1980. The Parties exclude the application of this Convention to agreements concluded under these Terms and Conditions.
4. Choice of law and consumer rights. The choice of Polish law under these Terms and Conditions does not deprive the Client of the protection granted to them under provisions that cannot be derogated from by agreement between the Client and the Service Provider, under the law that, in accordance with the applicable regulations, would be applicable to the right of choice.‍
5. Entry into force of the Terms and Conditions. The Terms and Conditions shall enter into force onThe Terms and Conditions shall apply to Agreements concluded from the date of their entry into force.Your email address.